On this page you will find everything about Ordering, Payment, Warranty and Complaints.
Ordering
What about VAT?
- All prices mentioned on the website include VAT.
What is the delivery time?
- Ordered products that are in stock will be shipped within two business days.
- For custom orders, this may take longer; this depends on the number of ongoing orders and the time required for production.
What are the shipping costs?
- This depends on the product chosen. Regardless of the size of the order, shipping costs are charged only once. Of course, the most economical option is chosen, where dimensions and weight allow. Stencils or small stickers, for example, are sent by letter post or as a letterbox package. Larger products are sent by parcel post.
- The final shipping costs are clearly calculated in the checkout process before payment.
- All deliveries within Lelystad (excluding the outskirts) are free!
Can I also pick up the order?
- Yes, pickup is possible in Lelystad. Please make an appointment in advance via email or WhatsApp.
Something is wrong with my delivery!
- Oh, that's very annoying – and certainly not the intention. Please contact me via email (naomi@colorfox.nl), and we will resolve it.
- Also check the 'Warranty & complaints' page at the bottom of the website.
Payment
What payment options are available?
- Various options are available, such as iDEAL/Wero, PayPal, Klarna Pay Later or Credit Card (via Stripe).
Warranty
We care about our products and naturally do our utmost to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to a warranty claim. Legally, you are obliged to notify us of the defect within two months of its discovery. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
Complaints
It is, of course, annoying if you have a complaint about our products and/or services. We would be happy to help you further and offer a desired solution. You can email: naomi@colorfox.nl. We will review the complaint and try to resolve it to everyone's satisfaction.
Upon receipt of your complaint, you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt. Should it require more time, we will inform you of this.
As of February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at (http://ec.europa.eu/odr). If the complaint is not yet being handled elsewhere, you are free to submit the complaint via the European Union platform.